Orders received before 2pm on a working day will dispatched the same day. Orders received after 2pm, on a weekend or public holiday will be dispatched the next working day.
All orders are sent in unmarked, discreet packaging with no markings identifying the contents.
Signatures are required for proof of delivery.
Approximate delivery times are as follows:
UK Standard Delivery: 2-3 Working Days | Next Day Guaranteed Delivery: 1 Working Day
Europe Standard Delivery: 4-7 Working Days | DHL Delivery: 1-3 Working Days
USA and Rest of World Standard Delivery: 7-10 Working Days | DHL Delivery: 3-5 Working Days
CelebWigs Returns Policy
We offer a 30 day return policy on all unworn items
We want you to love what you ordered, but if something isn't right, please contact us on 01844 281133 (+44 1844 281133) immediately so we can help. Our full returns policy is below.
Returns Policy: Hair Extensions
We are unable to accept returns of Hair Extensions once they have been detached from the packaging. Please check the colour match before removing from the packaging. If the shade is not suitable, please return the unopened package for an exchange or a refund.
Returns Policy: Wigs and Hair Pieces
You can return unworn products within 30 days of your order date.
Returned items must be unworn and unused, tags attached, in their original condition with the original packaging intact.
We are unable to refund or credit any wigs or hair pieces that have been worn. This is industry standard for hygiene reasons. Wigs, hair extensions and hair pieces are non returnable due to the nature of their use if they have been worn, tried on, brushed, combed, cut, altered or damaged.
Lace front wigs cannot be returned if the lace has been cut, damaged or altered
Refunds are in the form of store credit. You are also welcome to exchange your item.
Please contact us for a returns code and use the following returns address:
EFTW | 94 High Street | Tetsworth | Oxon | OX9 7AE
Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.