Hair By MissTresses

Telephone 0844 6780198 UK Local rate call - 0044 1844 281133 International

Dispatch Policy Shipping.

We ship orders each week day via Royal Mail, DHL or Courier

Standard Worldwide Shipping is FREE on All orders over £100

Shipping in the UK is via Royal Mail Recorded Delivery First Class.

Order cut off time for Guaranteed Next Day delivery in th UK is 16.00Hrs GMT

Other available postal or courier options are calculable at check out.

 International Airsure or International Signed for rates are calculated dependent on your region - we ship worldwide.

 Airsure Delivery is approximately 5 working days, some countries do not offer this service. If this is the case then International Signed for is used- taking approximately 7 working days.

DHL Next day and 2-3 day delivery outside of the UK starts at £19.99

 Please note goods are located in and shipped from the UK

 Stock

 While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 12 - 24 hours of placing the order. If we are unable to dispatch your order within 3 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

Prices and Tax.

 The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the checkout once you have entered the country and method of delivery and before you are asked to confirm the order.

The price you pay will include VAT for all deliveries within the European Union. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

 Payment.

Payments are accepted securely online via Sage Pay Services, Paypal or via Bank Transfer. Please contact us for bank transfer details. You may order by telephone - call  Local rate 0844 6780198 [ +44 1844 281133 ]10.00 to 18.00 GMT [London, UK]

Please note that if your shipping address is different from your credit card billing address, we reserve the right to make further enquiries to verify that the transaction is authorised by the card holder. This may take up to 72 hours.

Cancellation

If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies, store credit or replacement goods.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors. We take every care to photograph images in conditions as close to natural daylight as is possible.

Confidentiality

 All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this website.

Jurisdiction

The contract will be governed by the laws of England and Wales and the parties to the contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Possible Allergic Reactions

 Some of our products are made with synthetic fibre. Although very rare, some people with sensitive scalps (particularly those suffering hair loss and/or eczema) and allergies to man-made fibres such as nylon or plastics could suffer an allergic reaction to the fibre.

Exchanges.

 If you are unhappy with a colour or shade of your product you can ask for an alternative by simply contacting us or using the exchange request label in your parcel. Please do not wear or try on styles if you are unsure about the colour. We make every effort to show you as many image views of our products as possible. Different computer screens have varying screen resolutions which may affect the image tones, contrast or quality.

Returns.

 We offer a full 14 day return policy on all unworn items.

 Please note that wigs, hair extensions, hair pieces and hair accessories by their nature of use are deemed unfit for return if they have been worn. If you are unsure about a style please do remember that hygiene requirements are high due to the intimate nature of wig and hair accessory intended use.

 If you receive a wig that is faulty or you do not like the style or colour please contact us.

 Wigs must be returned unworn, unused and with tags attached in their original packaging and in a resaleable condition. Please do not purchase a various array of wigs / hair items simply to 'try on'. Fitting is available at our showroom in Oxfordshire, UK or at your supplying salon.

 Wigs and hair items that have been tried on, worn, brushed, styled or used are non returnable for hygiene reasons due to the intimate nature of thier use. Wigs with odour, cosmetics or perfume traces are also deemed unfit for resale and are non returnable.

You may return most new, unopened, unworn items in a resaleable condition within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 7 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please use a recorded / signed for returns service when returning your item - we cannot be responsible for lost or missing returned items.

 Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Liquid items cannot be shipped outside of the UK.

 Weekend orders placed are shipped on Mondays.

 Tracking information is available via your 'My Account' page.

 When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Some items / zones will have flat rate shipping costs. Promotional periods may also have free or discounted shipping.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You can contact us on +44 {0} 1844 281133 or email wigs@misstresses.net if you have any queries. Our lines are open from 09.30 to 17.30 GMT Monday to Friday..

Privacy & Cookies Policy

This is the privacy policy of EyeFul ToWear limited.. It was last updated on March 14 2013. If we change our privacy policy, we will notify you of those changes below.

Links to other sites

Our website may include hyperlinks to other websites that are not operated or controlled by us. This policy only applies to our website and we are not responsible for the content or the privacy practises of third party websites.

Consent

When you sign up for a free email service we store your email address along with any other information you provide. This information may include, but is not limited to, details such as your name and email address. By signing up to a free email service, or subscribing for a service or product, you agree to the collection, storage and processing of your information in the manner set out in this policy.

Data Use

We use the information we collect from you to process orders, identify personal preferences and match your needs with relevant products and services. If you have signed up for a free email service, we use the information you provide to send the email to you.

In addition, we use the information for internal administration and analysis. We use it to personalise your visits to our website and to help us develop the design and layout of the website to ensure that it is as useful and enjoyable as possible.

Unless you have opted not to receive offers, we also use your information to send you offers by email from us, and by post from us and other carefully selected outside companies. We do not give, rent or sell your email address to outside companies. Should you wish to unsubscribe at any time, instructions on how to do so are included with every email.

Data capture and Processing

The data you provide is captured and processed by us [EyeFul ToWear Limited]

We will only disclose your data to other third parties, if we are compelled to do so for legal or regulatory purposes.

Cookies

What are cookies?

You agree to accept cookies on this website if you click OK to confirm on the dropdown banner that appears at the entry page to our website.

Cookies are tiny text files which are downloaded onto your computer, tablet or mobile phone via your browser when you visit a website. They enable specific details about your visit to our website to be recorded, retrieved and analysed by during subsequent visits or by other sites that recognise the cookie, such as Facebook Share or Pinterest.

Cookies are essential to the effective operation of our website and if you are a subscriber of our paid services for you to view the members’ only content.  Cookies on this site also help to tailor the products and services offered and advertised to our customers, both on this website and elsewhere.

Cookies can’t harm your computer and they don’t identify individual users. 

Cookies on our website

We’ve divided them into those that are needed for you to be able to use our website (strictly necessary), those that improve your experience of the site or our services (functionality) and those that help us analyse how the site is doing and how we might improve it (performance).

More information on cookies and how to manage them.

As explained above, cookies help you to get the most out of our website.  If you disable our cookies you may find that certain sections of our website don’t work, for example, you may have difficulties viewing subscription only articles.  It also means that other areas of the site may not work as well as you would like.

However, if you would like to disable cookies the ‘help’ option on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.  We’ve set out below how to manage cookies on the most common browsers. 

If you would like to learn more about cookies in general, or how to disable targeted advertising cookies, you can visit http://www.youronlinechoices.eu/.

The links we’ve included open in new windows.  Please note that we are not responsible for the content or cookies of third party websites.

Managing cookies using your browser

Google Chrome

• Click on the ‘wrench’ icon on the browser (usually found top-right corner) to open the tools menu
• From the tools menu select ‘Options’
• Click the ‘Under the Hood’ tab from the menu on the left.
• In the ‘Privacy’ section, select the ‘Content settings’ button
• To enable cookies: select ‘Allow local data to be set’ option
• To disable cookies: select ‘Block all cookies’ option
• Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Microsoft Internet Explorer 6.0, 7.0, 8.0

• Click on ‘Tools’ at the top of your browser window and select ‘Internet Options’
• In the options window navigate to the ‘Privacy’ tab
• To enable cookies: Set the slider to ‘Medium’ or below
• To disable cookies: Move the slider to the top to block all cookies
• Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

• Click on ‘Tools’ at the browser menu and select ‘Options’
• Select the Privacy panel
• To enable cookies: Check ‘Accept cookies for sites’
• To disable cookies: Uncheck at ‘Accept cookies for sites’ 
• Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Opera

• Click on ‘Setting’ at the browser menu and select ‘Settings’
• Select ‘Quick Preferences’
• To enable cookies: check “Enable Cookies”
• To disable cookies: uncheck “Enable Cookies”
• Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

• Click on ‘Safari’  at the menu bar and select the ‘Preferences’ option
• Click on ‘Security’
• To enable cookies: In the ‘Accept cookies’ section select ‘Only from site you navigate to’
• To disable cookies: In the ‘Accept cookies’ section select ‘Never’
• Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple:  http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

Pixels in our html emails

In order to improve the emails and marketing we send you, our html emails may contain a campaign-unique “web beacon pixel”.  The single pixel is deleted when an email is opened, or a particular link is clicked on.  By counting the number of pixels which are deleted we can assess which of our emails are more popular and what advertising our readers prefer.  We can also inform our advertisers how many readers have clicked on their advertisements.  

As with cookies, the pixel doesn’t harm your computer and it doesn’t identify individual users.  We currently only provide our emails in HTML format, so if you do not wish to receive the pixel, you would need to unsubscribe from our emails.

Updates to our Cookies  & Privacy Policy

We’re giving you this information to comply with recent EU legislation, and to make sure we’re honest and clear about your privacy when using our website and our services.

We monitor developments in privacy and cookie-related best practice closely and if we think changes to our policy would be of benefit to you we’ll make the appropriate changes.

Rights to access data

You have the right to ask us for a copy of the personal information we hold about you, and to correct any inaccuracies in that information.

If you have any queries regarding this privacy statement, please contact customer services by email at wigs@misstresses.net

Hair By MissTresses | Celebwigs.com are trading names of Eyeful ToWear Limited.

Company number 4642680